Frequently Asked Questions
Find answers to common questions about CasaLux watches, ordering, and more.
About Our Watches
Are CasaLux watches waterproof?
Yes! All CasaLux watches are water-resistant and suitable for swimming and daily activities. However, we recommend avoiding deep water diving or high-pressure water activities.
What type of movement do your watches use?
Our watches feature reliable quartz movements, ensuring accurate timekeeping and minimal maintenance.
What materials are used in CasaLux watches?
Our watches are crafted with high-quality stainless steel bands and cases, Hardlex crystal glass, and come in a premium wooden presentation box.
Ordering & Shipping
How long does shipping take?
Standard shipping takes 7-15 business days. Express shipping (3-7 business days) is available at checkout. All orders include free standard shipping.
Do you ship internationally?
Yes, we ship worldwide! International customers may be responsible for customs fees and import duties.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number to track your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your watch, you can return it within 30 days of delivery for a full refund, provided it's unworn and in original condition.
How do I exchange my watch for a different color?
Contact our customer service team at support@casalux.com with your order number, and we'll help you process an exchange.
Watch Care
How do I care for my CasaLux watch?
Clean your watch regularly with a soft, dry cloth. Avoid exposing it to extreme temperatures or harsh chemicals. Store it in its original box when not in use.
Does the watch come with a battery?
Yes, all CasaLux watches come with a battery pre-installed and ready to wear.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify's encrypted checkout system.
Is my payment information secure?
Absolutely! All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment information.
Still Have Questions?
If you can't find the answer you're looking for, please contact us at support@casalux.com. Our customer service team is here to help!
